Legal · Billing
Cancellation and refunds.
Last updated: 24 August 2026
No voluntary refunds: except where mandatory law requires otherwise, purchases are final and non-refundable.
1. Subscriptions
You can cancel a subscription before the next renewal. Cancellation stops future renewal and normally leaves access and included credits available until the current paid period ends. We do not provide partial refunds for unused time, unused credits, low usage, forgotten cancellation, change of mind or a temporary third-party outage. Removing the app or deleting an account does not by itself cancel a subscription.
2. One-time credit packs
Credit packs are digital service credits. They cannot be exchanged for cash, transferred or voluntarily refunded. Used credits cannot be returned. A refund required by law reverses the corresponding unused credits and may disable outputs or services tied to the refunded transaction where legally permitted.
3. Statutory consumer rights
If you are an EU/EEA consumer, you may generally have a 14-day statutory right of withdrawal for a distance contract. This policy does not exclude that right. Where you expressly request immediate performance during the withdrawal period, legally permitted proportional compensation may be payable. For digital content, the right may expire after performance begins only if the legally required express consent, acknowledgement and confirmation have been provided.
4. Incorrect or unauthorised charges
Contact [email protected] promptly for duplicate charges, a completed purchase that did not deliver credits, or a payment you did not authorise. Include the account email, date, amount and Stripe invoice or receipt identifier, but never send a full card number or password. We will investigate and correct verified billing errors.
5. Exercising withdrawal rights
Where a statutory withdrawal right exists, send an unambiguous statement to [email protected] before the deadline. Include your name, account email, order date and the purchase you are withdrawing from. You may use your own wording.
6. How to cancel a subscription
Sign in to your Aifluence account and choose Manage subscription. The billing portal shows your current plan, renewal date and cancellation option. Complete the cancellation in that portal and keep the confirmation for your records. If the account page is unavailable, email support before the renewal date from the address connected to the account. A cancellation is effective when it is recorded by the billing system, not when the desktop app is removed.
7. What happens after cancellation
Cancellation prevents the next automatic renewal. Unless the billing portal or mandatory law states otherwise, your paid plan and included credits remain available through the end of the current billing period. One-time credit packs are separate from the subscription and remain subject to the terms shown at purchase. Account deletion is a different action and is available only after an active subscription has been cancelled.
8. Service problems and billing disputes
A temporary problem with an AI provider, publishing platform or local dependency does not automatically reverse a completed purchase. Report a persistent service problem to support with the date, workflow step and error message so it can be investigated. Nothing in this policy limits remedies that cannot be excluded under applicable consumer law, including remedies for a service that does not conform to the contract.